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Frequently Asked Questions

Welcome to our FAQ page! Here, we’ve compiled answers to some of the most common questions about coopandfeathers and our services. If you don’t find the information you’re looking for, please feel free to contact our customer support team for assistance.

Shipping FAQs

1. How long does it take to receive my order?

• We typically process orders within 1-2 business days. Standard shipping within the United States takes an estimated 3-4 business days. Order cut off time is 05:00PM (EST-05:00) Eastern Standard Time (New York).

2. Do you offer international shipping?

• Currently, we ship to addresses within the United States only. If you’re outside the U.S. and interested in our products, please contact us for more information.

3. How can I track my order?

• Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor your package’s status and estimated delivery date.

Return and Refund FAQs

1. What is your return policy?

• We accept returns within 30 days from the date of purchase for unused items in their original packaging. Some items, such as personalized or custom-made products, are non-returnable.

2. How do I initiate a return?

• To start a return, please contact our customer support team, and we will provide you with return instructions and, if applicable, a return authorization.

3. What is your refund process?

• Once your return is received and approved, we will process your refund, typically within 7 to 10 business days. The refund will be applied to your original payment method.

Payment FAQs

1. What payment methods do you accept?

• We accept Paypal Payments, which includes major credit and debit cards.

2. Is my payment information secure?

• Yes, we prioritize the security of your payment information. We use Paypal Payments, which employs encryption and industry-standard security measures to protect your data.

3. Do you charge sales tax?

• Applicable sales tax will be added to your order based on your shipping address and in accordance with state and local regulations.

Contact Us

If you have any further questions or need assistance with your order, shipping, returns, payments, or anything else, please don’t hesitate to reach out to our dedicated customer support team at support@aussiehomessentials.com. We’re here to help!